frequently asked questions

How to download my virtual files ?

If you have a customer account


Attention, you must be logged in when placing your order

  • Go to “My account”
  • You will find two “Download” places
  • Click on one of them
  • Once returned, you will find all the purchased items. Just click on the pink button. Just click on the pink button. The document will automatically download to your computer.

If you don’t have a customer account or if you are not logged in when you place your order


  • You will receive a confirmation order by email
  • In this email, click in the Download column on the document you want to download.
  • The document will automatically download to your computer.
What is the production delay ?

All items are made to order.
Please calculate 2 to 10 working days before sending your package to the post office.

What is the shipping delay ?

Estimated delivery times

  • Canada: 6-15 business days
  • United States: 3-4 weeks
  • Europe: 2-6 weeks

I will do my best to have these delay estimates accurate, but I can’t guarantee them. The delivery time also depends on the delivery method you choose.

Do I have a tracking number ?

If you selected the regular shipping option, a tracking number is not provided.

If you have selected the tracking option, a number will be sent upon confirmation.

Currency

 All items are priced in Canadian money.     An exchange rate will be automatically applied if you pay with a different currency.

Point reward

Pour consulter vos points:

  • Vous devez être connecté à votre compte.
  • Quand vous passerez une commande, dans la page “Panier”, vous verrez en haut, à gauche ” Mes points: “

Pour utiliser les points:

  • Vous devez être connecté à votre compte.
  • Quand vous passerez une commande, dans la page “Panier”, vous verrez en bas, à gauche ” Utiliser les points:”
  • Vous devrez rentrer la quantité de points que vous voulez utiliser
  • cliquer sur “Utiliser les points”
  • Le montant correspondant aux points sera débité de la facture.
Subscription

Subscription only available in French at the moment

The subscription is made continuously upon purchase. It will not stop by itself.

  • 1 month: Payable every month. Renews after 1 month for another month. renews after 1 month for another 1 month.
  • 3 months: Payable 3 consecutive months. Renews after 3 months for another 3 months.
  • 12 months: Payable 12 consecutive months. Renews after 12 months for another 12 months

Subscription – How it works

  • You will receive a set of stickers every month.
  • The subscription is made continuously upon purchase. It will not stop after the minimum number of months.
    • 1 month: Payable every month. Renews after 1 month for another month. renews after 1 month for another 1 month.
    • 3 months: renews after 3 months for another 3 months.
    • 12 months: Payable 12 consecutive months. Renews after 12 months for another 12 months.
  • You need to register before the 7th to receive the next set.
  • If you register after the 7th, your subscription will start the next month.
  • Shipments are made around the 10th of the month.
  • Once subscribed, find all your subscription details in: My account → My subscriptions → View.
  • Anytime, you can see when the renewal is planned. My account → My subscriptions → View → next renewal date.
  • For some administration reason, it is not possible to ship a regular order with a subscription

Content of the set

  • Blueberry Papeterie commits to send you a planning package with an approximate value of $ 20.50.
  • The value is evaluated according to the price of an individual sheet and does not consider the fixed prices of specific sets.
  • Regular postage fees are included
  • Sticker are printed on mat paper and are only available in French.
  • There is no possible modification that can be made about the sent set.

Which set will you receive?

  • The sets are always produced under the theme of the next month to allow you to be ahead.
  • For example:
    • The November set is prepared under the theme of December.
    • The December set is prepared under the theme of January.

Subscription conditions

  • Subscription 1, 3 and 12 months
    • The withdrawal is made at the time of purchase, then at each period.
    • A period is the number of months of your subscription (1, 3 or 12 months).
  • If your credit card is no longer valid at this time, please change the information in "my account".
  • You have between the 1st and the 6th day of the month to update the credit card or delivery address.
  • It is not possible to take a break in the middle of your subscription. Shipments will be made monthly and every month.
  • The subscription is made continuously upon purchase. It will not stop after the minimum number of months.
    • 1 month: Payable every month. Renews after 1 month for another month. renews after 1 month for another 1 month.
    • 3 months: renews after 3 months for another 3 months.
    • 12 months: Payable 12 consecutive months. Renews after 12 months for another 12 months.
  • Anytime, you can see when the renewal is planned. My account → My subscriptions → View → next renewal date.
  • No refund return or exchange.
  • For Canadian residents only

To cancel your subscription

  • Please contact me to cancel your subscription at info@blueberrypapeterie.com writing your full name and type of subscription.
  • You can cancel your subscription between the 14th and the 30th of the month
  • The email reception date will be the date on your cancellation
  • 3- and 12-month subscription: the cancellation is made at the end of your 3- or 12-month period. Not before.
  • If the cancellation is not made, payment will be charged and is non-refundable.
  • The cancellation will cancel the following month. Not the current month.
  • No cancellation will be allowed if the item is already in the mail.
  • The subscription is made continuously upon purchase. It will not stop after the minimum number of months.
  • 1 month: Payable every month. Renews after 1 month for another month. renews after 1 month for another 1 month.
  • 3 months: renews after 3 months for another 3 months.
  • 12 months: Payable 12 consecutive months. Renews after 12 months for another 12 months.
  • Please note, cancelling the recurring payment in PayPal will not cancel the subscription at Blueberry Papeterie. You must write us to cancel.

Contact

  • Please note that emails are the main means of communication for Blueberry Papeterie. Please write to me at info@blueberrypapeterie.com
  • Look at your spam, sometimes my answer will fall into spam if my address is not in your address book.

Payment and delay

  • For security purposes, recurring subscriptions and payments are processed by PayPal. In order for PayPal to withdraw funds, you must have a PayPal account.
  • Payments are automatically renewed . If the payment fails on a first attempt, you will receive an email asking you to pay.
  • You will have to make your payment before the 6th of the month. Otherwise your subscription will not be considered.

Shipping information

  • Please make sure that the address on your account is valid. We are not responsible for address changes.
  • You can modify your address before the 6th of each month in: My account → My subscriptions → View → change the postal address.
  • Canada Post deadlines are normally 3-4 business days. We are not responsible if the package gets lost in delivery. If you do not receive your package after 1 month following the confirmation email, please contact me.
Can I combine my order with my subscription?

For manutention reasons, it is not possible to combine shipping for a regular order and an subscription

How to cancel your subscription ?

To cancel your subscription

  • Please contact me to cancel your subscription at: info@blueberrypapeterie.comwriting your full name and type of subscription.
  • You can cancel your subscription between the 15th and the 25th of the month.
  • 3- and 12-month subscription: the cancellation is made at the end of your 3- or 12-month period. Not before.
  • If the cancellation is not made, payment will be charged and is non-refundable.
  • The cancellation will cancel the following month. Not the current month.
  • No cancellation will be allowed if the item is already in the mail.
  • The subscription is made continuously upon purchase. It will not stop after the minimum number of months.
  • 1 month: Payable every month. Renews after 1 month for another month. renews after 1 month for another 1 month.
  • 3 months: renews after 3 months for another 3 months.
  • 12 months: Payable 12 consecutive months. Renews after 12 months for another 12 months.
  • Please note, cancelling the recurring payment in PayPal will not cancel the subscription at Blueberry Papeterie. You must write us to cancel.